Portfolio
Split between Full Scope UX Projects and User Research Projects.
More examples being added by the day! Design exercises can be done upon request.
Full Scope UX Projects
Reduce customer service costs by allowing B2B to publish "self-service" portals via a flexible set of user templates.
WORK IN PROGRESS
Turning complex problems into a seamless, user-friendly experience.
Visuals only, writeup coming!
Designing a portable telemedicine offering, extending the reach of our virtual doctors outside of specialized settings.
Designing and testing a large format menu to fit the growing needs of our B2B customer base.
Turning the complexity of cross-referencing multiple questions against each other into a seamless user experience
Understanding the workflow from a Doctor's perspective to create a better navigation lifecycle.
User Research Projects
Conducting a baseline and subsequent benchmark studies on a long-term product.
Breaking down how our B2B clients understood the informational hierarchy.
Understanding how users and service representatives interacted with tickets.
Using ongoing live data to populate and iterate on our up-to-date personas.
Information Architecture
WORK IN PROGRESS.
Image of updated IA only, writeup coming shortly.
More to Come!
As always, more examples being added regularly!